Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for A5, A4 and A3 unframed prints.

Exceptions / non-returnable items

Certain types of items cannot be returned like handmade to order products. This includes FRAMED prints and A1 & A2 size unframed prints and clothing. Please get in touch if you have questions or concerns about your specific item.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us at HELLO@LUNECLUB.COM.

Buyers are responsible for return postage costs to our U.K. location.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Once your return has been received, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we’ve approved your return, please contact us at hello@luneclub.com