FAQ

We partner with print labs worldwide to ensure your order reaches you quickly and cost-effectively. Most orders are shipped within 2-3 working days, though peak periods and holidays may occasionally cause slight delays.

Smaller unframed prints (A5-A3) and our apparel are carefully prepared and shipped directly from our U.K. office, while larger prints and framed pieces are expertly produced and dispatched by our trusted print partners located across the globe. This approach guarantees both speed and quality, no matter where you are.

Shipped from the U.K. 

Please note - if you have ordered apparel and prints in the same order, these may arrive separately. 

UNITED KINGDOM - FREE - 2nd Class Royal Mail/Tracked 48 OR courier - 2-6 working days.

Framed prints are handmade to order - Courier - 3-7 working days.

We may be able to change colours or the size of certain prints. Please contact us before making an order and we will advise further :)

Please don't worry, we will always sort out any issues you may have. Please contact us ASAP with your order number / name and we will get back to you within 1 working day.

We understand that sometimes plans change, and you may need to cancel your order. Here's how our cancellation process works:

Cancellations Within 1 Hour:

• 
  You can cancel your order within 1 hour of placing it. Simply contact us as soon as possible, and we’ll process your cancellation promptly. 

After 1 Hour:

• 
  Once the 1-hour window has passed, your order enters our automated production and dispatch queue. Unfortunately, this means it may no longer be possible to cancel or amend your order.

If you’d still like to request a cancellation after this time, please get in touch with us. While we’ll do our best to assist you, we cannot guarantee that we’ll be able to stop or amend your order.

Dimensions of prints:

A5 - (14.8 x 21cm / 5.8 × 8.3 inches)

A4 - (21 x 29.7cm / 8.3 × 11.7 inches)

A3 - (29.7 x 42cm / 11.7 × 16.5 inches)

A2 - (42 x 59.4cm / 16.5in x 23.4 inches)

A1 - (59.4 x 84.1 cm / 23.4 x 33.1 inches)

Materials for prints:

• Premium, thick, high quality 200-230gsm smooth matte poster paper.

Materials for frames:

• Our frames are made from durable pine wood with approximately a 1.4cm width for a refined look. When you receive your framed print, it will be ready to hang in your choice of black, white, or wood finish, complete with high-quality, shatterproof perspex for optimal clarity and durability.

Unfortunately, we do not sell digital versions of our designs.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for A5, A4 and A3 unframed prints.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us at HELLO@LUNECLUB.COM.

Buyers are responsible for return postage costs.

Exceptions / non-returnable items

Certain types of items cannot be returned like handmade to order products. This includes FRAMED prints and A1 & A2 size unframed prints and clothing. Please get in touch if you have questions or concerns about your specific item.